Harrison Cohen - Refund Policy

Consulting Refund Policy

Effective Date: June 2, 2026

Thank you for choosing Harrison Cohen Music LLC. All consulting, advisory, and strategy services are delivered under a professional commitment to precision, customization, and execution. Because our services are built entirely upon specialized expertise, market knowledge, and designated calendar availability, the following tier-specific terms govern all bookings, invoices, and payments.

1. Tier-Specific Policies

Tier 1: Strategy Sessions & One-Time Audits

Policy: 100% Non-Refundable

All single-session strategy consultations, performance audits, and release evaluations must be paid in full to secure the calendar slot.

No Refunds: Payments are immediate and entirely non-refundable once confirmation is issued.
Rescheduling: Clients may reschedule a session without penalty up to twenty-four (24) hours prior to the scheduled start time.
Late Cancellation & No-Shows: Requests to reschedule within the 24-hour window, or failure to appear within fifteen (15) minutes of the scheduled start time, will result in immediate forfeiture of the session and all associated fees.

Tier 2: Monthly Growth Retainer (Ongoing Strategic Support)

Policy: Flexible Billing • Non-Refundable Advance Payments

The Monthly Growth Retainer secures priority calendar access, continuous ongoing strategic oversight, content strategy adjustments, and ongoing ad optimization. All payments are processed as advance fees for the upcoming 30-day service window and are non-refundable once billed.

Subscription Billing Option: If selected, the retainer operates as an automated subscription billed every thirty (30) days. To opt out or pause the next cycle, the Client must submit an explicit written cancellation notice via email at least fourteen (14) days prior to the next scheduled automated billing date. Failure to provide 14 days' written notice via email will result in the automated processing of the next cycle.
One-Time Payment Option: If selected, the retainer is billed manually as a single, standalone 30-day billing cycle. Payment must be cleared prior to the start of the service window. This payment covers only the immediate 30 days and does not auto-renew; a new invoice must be requested and paid to clear the next 30 days of calendar access.
Asset Hold Exception (Applies to both billing methods): If active campaign execution is temporarily halted due to external factors (e.g., tour shifts, content delays), the Client must submit a request via email for a temporary project freeze of up to thirty (30) days to preserve the current month's active balance for future deployment rather than losing the service window entirely.

Tier 3: The 8-Week Blueprint (Fixed-Term Sprint)

Policy: Paid Upfront • 100% Non-Refundable Contract

The 8-Week Blueprint is an intensive, premium-rate strategic engagement focused on structural rollouts, asset setup planning, and campaign launches over a definitive 60-day window.

Upfront Payment Requirement: This program requires 100% of the flat-fee payment upfront to secure calendar allocation, initiate comprehensive asset review, and begin customized rollout layout construction.
No Structural Refunds: Due to the immediate upfront onboarding workload, immediate resource locking, and specialized campaign framework design, all payments are completely non-refundable once processed.
Project Shifting: If a rollout or launch date shifts due to unexpected asset delivery delays, mixing/mastering extensions, or changing campaign timelines, the 8-week delivery timeline may be frozen and deferred for up to thirty (30) days upon mutual written confirmation via email. No fees will be altered or returned as a result of shifting timelines.

2. Promotional Pricing & Discounts

Discounted Services Code

Any service or retainer tier purchased under a promotional rate or custom discount is explicitly 100% non-refundable under all circumstances. Promotional pricing locks in a reduced rate in exchange for a firm operational commitment, and the financial terms cannot be altered, prorated, or returned once the invoice is processed.

3. Performance & Service Boundaries

No Guarantee of Specific Outcomes

Independent music marketing, audience optimization, and conversion advertising rely on variables outside the Consultant's direct control, including third-party platform algorithms, streaming network adjustments, user behavior, and individual ad spend caps. Harrison Cohen Music LLC guarantees professional execution, adherence to established strategic benchmarks, and industry-standard optimization practices. We explicitly do not guarantee specific stream thresholds, follower counts, viral metrics, or ROI. Consequently, performance variations do not constitute a basis for a refund.

Scope Limitations

Our consulting structures specifically exclude technical advertising account setup, pixel management, asset hosting troubleshooting, and formal legal counsel. It is the Client’s sole responsibility to maintain operational ad accounts and secure necessary legal rights for their catalog. Delays or disruptions caused by technical ad restrictions, pixel malfunctions, or legal clearance issues on the Client's end do not justify structural refunds or adjustments to outstanding fees.

4. Further Terms

Professional Conduct & Partnership Standards

Successful campaigns are built on mutual trust and professional respect. While I work diligently and in good faith to support my artists, I maintain a strict zero-tolerance boundary against aggressive behavior, bullying, or harassment. Harrison Cohen Music LLC reserves the right to immediately terminate or suspend any active contract or service window if a client fails to act in good faith or creates a hostile working environment. In these highly exceptional circumstances, all historical and outstanding fees remain strictly non-refundable. I am fully committed to your success and look forward to maintaining a collaborative, positive partnership.

5. Dispute Resolution

In the event of a disagreement regarding service delivery, the Client agrees to contact Harrison Cohen Music LLC directly via email to initiate an administrative review. Both parties agree to make a good-faith effort to resolve any operational issues amicably before initiating formal payment or credit card chargeback disputes.